Refund policy

Exceptions / non-returnable goods.

Some types of goods are not subject to return, such as perishable goods (e.g., food, flowers or plants), custom-made goods (e.g., special orders or personalized goods) and personal hygiene products (e.g. cosmetics). We also do not accept the return of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific product.

Unfortunately, we cannot accept discounted returns. We have a 30-day return policy, which means that you have 30 days after receiving the item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with labels and in the original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at nexium.labs911@gmail.com . Please note that the return must be sent to the following address: 5830 E 2nd St, Ste 7000 #37530, Casper, Wyoming 82609 Us.

If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.

You can always contact us with any questions about the return at nexium.labs911@gmail.com .

Damage and problems

Please check your order after receipt and contact us immediately if the product is defective, damaged or if you received the wrong product so that we can evaluate the problem and fix it.

Or gift certificates.

Exchange.

The fastest way to get the desired product is to return the existing one, and after the return is accepted, buy a new product separately.

14-day waiting period for the European Union.

Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without explanation. As stated above, your product must be in the same condition in which you received it, unworn or unused, with labels and in the original packaging. You will also need a receipt or proof of purchase.

Refunds

We will notify you as soon as we receive and check your return and let you know if the return has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Remember that your bank or credit card company may also take some time to process and send a refund.

If more than 15 business days have passed since your return has been approved, please contact us at nexium.labs911@gmail.com.